Terms and Conditions – Nafas Pro (Kuwait)

Welcome to Nafas Pro, a Kuwait-based store specializing in food and coffee-related products sold online. By using our website, application, or any of our services, you agree to the terms and conditions outlined below. Please read these terms carefully before placing any order.

1. Definitions

The Store / We / Us: Refers to Nafas Pro, owned and operated within the State of Kuwait.

Customer / You: Any person using the platform, browsing it, or completing a purchase.

Products: Includes food items, coffee supplies, beverages, and related products available for sale in the store.

2. Scope of Service

Nafas Pro provides sales and delivery services within the State of Kuwait only.

The website may not be used for any illegal purposes or in violation of Kuwaiti laws and regulations.

3. Acceptance of Terms

By accessing, browsing, or completing a purchase on the platform, you agree to comply with these terms in full.

If you do not agree with any part of these terms, please refrain from using our services.

4. Orders and Purchasing Process

Orders are confirmed after the payment is completed and the customer receives a confirmation message or notification.

The store reserves the right to cancel or reject an order in the following cases:

Product unavailability

Payment errors or issues

Incorrect or incomplete delivery information

Food products and prepared items cannot be canceled once they have been prepared.

5. Prices and Payment Methods

All prices listed in the store are in Kuwaiti Dinar (KWD).

Prices may change without prior notice.

Available payment methods include:

Online payment (KNET / Visa / MasterCard)

Cash on delivery (if available)

In the event of an obvious pricing error, the store has the right to cancel the order and refund the customer.

6. Shipping and Delivery

Nafas Pro provides delivery services to all areas within Kuwait.

Delivery time depends on:

Customer’s location

Product availability

Order volume and official working days

Delivery fees are displayed at checkout and may vary by area.

The customer is responsible for providing a correct delivery address and an active contact number.

If delivery fails due to customer error, additional delivery charges may apply.

7. Return and Exchange Policy

Due to the nature of food and coffee products:

Food items and prepared products cannot be returned or exchanged after receipt, unless they are damaged or incorrect.

Any issue must be reported within 1 hour of receiving the order, along with clear photos.

If the complaint is verified, the store will:

Replace the product, or

Compensate the customer according to store policy.

Non-food items (such as coffee tools or equipment) may be returned unused and in their original condition within 48 hours of receipt (if applicable).

8. Quality and Freshness

The store commits to providing fresh, high-quality products that meet food safety standards.

The customer is responsible for storing the products properly after receiving them.

9. Images and Promotions

Product images displayed on the website may differ slightly from reality due to lighting or photography conditions.

Such differences do not constitute grounds for return.

Promotional offers are limited by time or quantity and are clearly stated when posted.

10. Intellectual Property

All content, including the Nafas Pro brand, images, text, designs, and recipes, is the exclusive property of the store.

Use or reproduction of this content without prior written permission is strictly prohibited.

11. Privacy and Data Protection

The store is committed to protecting customer data and will not share it with any third party except when necessary (delivery companies, payment gateways).

All data is handled in accordance with the privacy regulations in Kuwait.

12. Force Majeure

The store is not responsible for any delays or failure to provide services due to circumstances beyond its control, including:

Weather conditions

Traffic congestion

System or technical outages

Emergencies or unforeseen situations

13. Changes to the Terms

The store reserves the right to modify these terms at any time.

Continued use of the platform after any modifications constitutes acceptance of the updated terms.

14. Governing Law

These terms are governed by the laws and regulations of the State of Kuwait.

Kuwaiti courts shall have jurisdiction over any dispute arising from the use of the website or the completion of orders.